Shipping Policy

We offer two shipping options to our valued customers.

Express Shipping: 3 - 5 Days

The Express Shipping option is available for selected products only.

All the featured products listed in the Home page and many other popular and sought after products are available with the express shipping option.

To know whether product is available with the express shipping, look at the Shipping Option drop down box. It will indicate Express if available.

You can find all products available for express shipping in each product category. Do a search using Filter By and then under the Shipping Option, tick the Express: 3 - 5 Days. It will list all express eligible products. 

Standard Shipping: 6- 8 Weeks

The Standard Shipping is available for all products including products that are also available with express shipping.

Shipping Fee

The shipping fee for an order is AUD 12/- whether it is express or standard shipping.

Free Shipping

We offer free shipping (waive the AUD 12/- shipping fee) when your total order is over AUD 100/-

Combined Shipping

We combine all items you purchase in a single transaction with a single shipping fee to save you with the shipping fees. Therefore, when selecting items, please ensure that all items are selected using a single shipping option.

If the order contained items selected with express and standard shipping options, all items will be delivered together under the standard shipping basis within 6 - 8 weeks.

You will be charged only a single shipping fee of AUD 12/-

If you like to receive the items available with express shipping under the express shipping basis (within 3 - 5 days), please do two separate transactions, one with all express eligible items and the other with the standard shipping items.

Return Policy

IBUYAUSTRALIAN will accept product returns and provide you with an exchange or refund where:

  • The product is faulty or is not of acceptable quality, or

  • Significantly different to those shown or described to you, or

  • The product is not fit for its intended purpose, or

  • The product is unsafe, and

 

We will be happy to exchange a product provided it is in fully re-saleable condition unless the product is faulty.

Please contact us via email  (info@ibuyaustralian.com.au) within 7 days of receipt of your goods advising that you wish to return an item(s) with the reason.

We will reply to your email within 24 hours and provide a reference number to quote on the package.

Product(s) shall be returned to our Sri Lankan warehouse at:

53/1A St. John Mawatha

Nagoda Kandana

SRI LANKA

We recommend you use a registered courier service to return your package.

The cost incurred returning the products including courier charges shall be borne by the buyer unless otherwise we have agreed in writing (by email) that the courier charges will be borne by us.